These Terms of Service (“Terms”) are a binding agreement between you and Robotic Assistance Devices Residential, Inc. (“RAD-R,” “we,” “us”), governing your use of the SARA Connect service, applications, and websites (the “Service”). By creating an account, subscribing, or using the Service, you accept these Terms. If you do not agree, do not use the Service. Please also review our Privacy Policy at https://saraconnect.ai/privacy, which is incorporated into these Terms and explains how we handle your information.
SARA Connect is an intelligent response service that works with camera systems you already own. With your authorization, it receives events from your connected cameras, generates written descriptions of what the camera saw, classifies activity, runs the response plans you configure (messages, texts, and automated voice calls to the contacts you choose, with escalation until someone acknowledges), and keeps a timestamped record of each response. “SARA” is the name of the software intelligence within the Service; it is software, not a person.
SARA Connect is an independent product compatible with Ring cameras and video doorbells. SARA Connect is not owned, operated, endorsed, or sponsored by Ring LLC or Amazon.com, Inc., and these Terms are solely between you and us. The Service receives read-only access to only the Ring devices you authorize; it does not change camera settings, delete recordings, or control your cameras. Your Ring credentials are never shared with us. You may pause or revoke SARA Connect’s access at any time from your Ring account. Live video, recordings, and device settings remain in the Ring app, and playback of recorded clips within the Service requires an applicable Ring subscription. Your use of Ring products remains governed by your agreement with Ring. If Ring’s services are unavailable or your authorization lapses, portions of the Service will not function; we are not responsible for the availability or performance of Ring’s services.
You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is offered only in the United States. You are responsible for your account credentials and for all activity under your account, and you agree to provide accurate account, contact, and (if you enroll in Human Monitoring) dispatch information and to keep it current. Notify us promptly at support@saraconnect.ai of any unauthorized use.
4.1 Plans. Current subscription plans and pricing are stated at sign-up and in the subscription section of the app. Your first connected camera costs $9.99 per month and is billed through the Ring application. Each additional connected camera costs $4.99 per month and is billed through SARA Connect. Human Monitoring is an optional add-on costing $10 per site per month and includes up to five human reviews/police dispatches per month.
Prices are in U.S. dollars and exclude taxes and carrier charges.
4.2 Usage allowances. Plans include stated monthly communication allowances (for example, unlimited WhatsApp messages, a monthly SMS allowance, and a monthly allowance of automated voice calls of up to three minutes each). Allowances reset each billing period and do not roll over. We may throttle or pause notifications that exceed plan allowances; current usage is shown in the app.
4.3 Billing and auto-renewal. Subscriptions are billed in advance each month through our payment processor and renew automatically until cancelled. By subscribing, you authorize recurring charges to your payment method. If a payment fails, we may retry, downgrade, or suspend the Service after notice.
4.4 Price changes. We may change prices with at least 30 days’ advance notice; changes take effect at your next renewal. If you do not agree, cancel before the change takes effect.
4.5 Cancellation and refunds. You may cancel at any time in the app. Cancellation takes effect at the end of the current billing period; the Service (including monitoring and live features) remains active until then, after which event processing, notifications, and monitoring stop. Stored activity remains available for export for 30 days after cancellation, after which it is deleted per the Privacy Policy. Except where required by law, fees are non-refundable and no prorated refunds are given for partial periods.
4.6 Trials and promotions. If we offer a trial or promotional pricing, its specific terms will be stated at sign-up and control over this Section where different.
5.1 Your consent. You consent to receive messages and automated calls from the Service (including via SMS, WhatsApp, and automated voice) at the numbers you provide, for service and security-event purposes. Message and data rates from your carrier may apply.
5.2 Your contacts. You may designate other people as response-plan contacts. You represent that you have each contact’s permission to have the Service send them messages and place automated calls on your behalf. We may require contact number verification and per-channel consent (for example, WhatsApp opt-in). We may suspend delivery to any number that opts out, complains, or cannot be verified.
5.3 Delivery is not guaranteed. Notifications depend on third-party networks and services (cellular carriers, WhatsApp, telephony providers) and on your contacts’ devices and settings. We do not guarantee that any message or call will be delivered, seen, or answered, or that delivery will occur within any particular time.
5.4 Acknowledgment. Escalation stops when the Service registers an acknowledgment as described in the app (for example, a reply to an SMS or WhatsApp message or a tap of an acknowledgment button). The app states which actions count as acknowledgment; actions not listed (for example, merely receiving, reading, or answering a voice call) do not stop escalation.
6.1 What it is. Human Monitoring is an optional service under which, if your response plan finishes without an acknowledgment, a trained operator at Centralized Vision, Inc., a professional monitoring provider based in Phoenix, Arizona, reviews the event and may, in the operator’s judgment, attempt to contact you or your contacts and may contact police or other authorities on your behalf when the operator deems it appropriate.
6.2 Scope. Human Monitoring applies only to cameras you explicitly enroll and only after your own response plan runs without acknowledgment. New cameras are never enrolled automatically. You are responsible for the accuracy of your dispatch information (site name, callback contact, verified service address, and any access instructions).
6.3 What it is not. Human Monitoring is not a conventional monitored alarm system and does not replace one. The Service does not currently support alarm permits or verbal passwords, which may affect whether and how police respond in some jurisdictions. Some jurisdictions require alarm permits, impose fines for false alarms, or restrict response to unverified alarms; you are responsible for knowing and complying with local requirements and for any related fines or fees. We do not guarantee that an operator will review any event within any particular time, that authorities will be contacted, or that authorities will respond.
6.4 Availability. Human Monitoring may not be available in all locations. We may change monitoring providers with notice.
The Service is not an emergency service and is not a substitute for 911. If you believe there is an emergency, call 911 (or your local emergency number) directly. The Service is a notification, escalation, and documentation tool: it does not prevent crime, fire, water damage, or personal injury, and no security product can. AI-generated event descriptions and classifications are automated interpretations of camera images: they may be incomplete or wrong, the Service does not determine whether an event is an emergency, and classification and filtering (including activity you teach the Service to treat as expected) may cause some events not to generate notifications. You are responsible for configuring your response plans, contacts, schedules, and enrollments, and for testing them; the app provides tools to do so. We are not an insurer. Fees are based on the cost of providing the Service and are unrelated to the value of your property or any loss you might suffer; you are responsible for maintaining appropriate insurance.
You agree to use the Service only with camera systems you own or are authorized to connect, and in compliance with applicable law, including laws on video and audio recording, surveillance, and notice to individuals who may be recorded. If you use the Service at a workplace or rental property, you are responsible for any legally required notices to employees, tenants, or visitors. You will not use the Service to harass, stalk, or track individuals; will not attempt to probe, disrupt, reverse engineer, or gain unauthorized access to the Service; will not resell the Service without our written agreement; and will not use the Service in connection with any activity that violates the rights of others. We may suspend or terminate accounts engaged in prohibited use.
As between you and us, you retain your rights in the camera images, video, and event data processed through your account (“Your Content”). You grant us a limited license to receive, store, process, analyze, and transmit Your Content solely to provide and improve the Service as described in the Privacy Policy. Data handling, retention, and deletion — including snapshot retention and your deletion rights — are governed by the Privacy Policy. The Service does not use facial recognition and does not identify specific individuals.
The Service, including SARA, our software, models, designs, and trademarks (including RAD™, SARA™, and SARA Connect™), belongs to us and our licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal or internal business purposes during your subscription. If you send us feedback or suggestions, we may use them without restriction or obligation. Ring is a trademark of its owner; its use here refers only to compatibility.
The Service will evolve: we may add, change, or remove features, and we may suspend the Service for maintenance, security, or events beyond our reasonable control. We will give reasonable notice of material reductions in core functionality. We may suspend or terminate your account for breach of these Terms, non-payment, legal risk, or discontinuation of the Service; where practicable we will provide notice and an opportunity to export stored activity. You may stop using the Service and delete your account at any time in the app. Sections 7, 9 (as to accrued rights), 10, and 12–17 survive termination.
Except as expressly stated in these Terms, and to the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, timely, secure, or error-free, that any notification will be delivered or acknowledged, that AI descriptions or classifications will be accurate, or that monitoring will result in any particular response. Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you.
To the maximum extent permitted by law: (a) neither we nor our monitoring providers, suppliers, or licensors will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, property value, or goodwill; (b) we are not liable for losses arising from events the Service was intended to detect or report — including theft, vandalism, fire, water damage, or personal injury — it being agreed that the Service is a notification and documentation tool and not a guarantee of protection; and (c) our total aggregate liability arising out of or relating to the Service will not exceed the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim. These limitations reflect the agreed allocation of risk on which our pricing is based. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
You will defend and indemnify us and our monitoring providers against third-party claims arising from: your violation of these Terms or applicable law (including recording and notice laws); your designation of contacts without their permission; inaccurate dispatch information you provided; false-alarm fines or fees; or your misuse of the Service.
These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-laws rules. Any dispute that cannot be resolved informally by contacting support@saraconnect.ai will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either party may bring an individual claim in small-claims court. You and we each waive the right to a jury trial and to participate in a class action. You may opt out of this arbitration provision within 30 days of first accepting these Terms by written notice to support@saraconnect.ai or Robotic Assistance Devices Residential, Inc., 10800 Galaxie Avenue, Ferndale, Michigan 48220. Where arbitration is not permitted, exclusive jurisdiction and venue lie in the state and federal courts located in Nevada.
We may update these Terms. If a change is material, we will notify you (for example, by email or in-app notice) at least 30 days before it takes effect; continued use after the effective date constitutes acceptance. The “Effective date” above always reflects the current version. The current Terms are available at https://saraconnect.ai/terms.
These Terms, together with the Privacy Policy and any plan-specific terms presented at sign-up, are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control. Notices to you may be given by email to your account address or in-app; notices to us go to the address below.
If you have questions about this policy described here, contact us at:
Robotic Assistance Devices Residential, Inc.
Attn: Privacy
10800 Galaxie Avenue
Ferndale, MI 48220
877.787.6268
Email: support@saraconnect.ai
Website: https://saraconnect.ai
Support: https://saraconnect.ai/support
Privacy: https://saraconnect.ai/privacy
Terms: https://saraconnect.ai/terms
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