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No, by design. SARA describes what a camera sees, such as clothing, a dog, or someone approaching the door, but never identifies individuals. This is a deliberate privacy choice, not a missing feature.

No. You do. SARA describes what it is seeing and applies the rules you set. Judgment stays with you.

Snapshots are stored in your RAD account for 30 days, then deleted. You can turn storage off under Settings then Data and privacy then Keep event images.

Contact Support, linked in the footer of every screen, and we will help.

No. The connection is authorized through Ring, and your Ring credentials are never shared with RAD.

Go to Settings then Disconnect Ring. SARA stops receiving events and no response plan can run. Your saved activity and contacts stay, and you can reconnect any time. You can also revoke access from the Ring app.

Your first camera is $9.99 per month and each additional camera is $4.99. Human Monitoring adds $19.99 per month and covers every camera on your subscription.

Unlimited WhatsApp messages, a monthly SMS allowance, and a monthly allowance of SARA voice calls up to 3 minutes each. Usage meters on the Subscription page show where you stand, and allowances reset on your renewal date.

Settings then Subscription then Payment methods and invoices. Cards and past invoices are handled securely through Stripe.

Everything keeps working until the end of the period you have paid for, and you will not be charged again. After that, live view and monitoring switch off, and your recorded activity is kept for 30 more days.

An optional service that puts a trained human at the end of your escalation chain. If a response plan runs out of stages without anyone acknowledging, an operator reviews the event and can contact police on your behalf.

Centralized Vision, a professional monitoring company contracted by RAD to handle escalations for plans that use this service. They are not RAD staff.

Only events from cameras you have specifically enrolled, and only after your response plan finishes without an acknowledgement. New cameras are never enrolled automatically. Your dispatch details are stored encrypted and shown only to the operator handling an active alarm.

Two parts: enroll the camera under Response then Monitoring then Camera enrollment, and tick Send unanswered alerts to Human Monitoring in your response plan. The plan also needs Keep trying until someone responds switched on.

The property's site name, a callback name and phone for whoever should be reached if police are dispatched, the verified service address, and anything an officer arriving on site should know. Make sure the callback name is the person who should actually answer that call, typically the account owner.

No. Human Monitoring reviews camera events your household did not respond to. Alarm permits and verbal passwords are not supported at this stage, which can matter for police response in some jurisdictions. Check your local requirements.

Work down this list: is the plan Active rather than a draft? Does it cover that camera and that event type? Is a schedule limiting it to hours that had already passed? Has a channel allowance for the period run out? Then open Full history from the Response overview, which records every message SARA has sent on your behalf.

Open the event and read the Incident timeline. It lists each stage, what was sent, and why the plan stopped, including delivery failures.

Ring occasionally becomes temporarily unavailable. SARA shows a banner when this happens. Your cameras stay linked and stored activity remains available. New events resume automatically.

Sessions expire for security. Sign in again and you will be taken back where you were.

Open the event and expand Event details. It carries the identifiers support needs to trace exactly that detection. Quote them when you get in touch. Support is linked in the footer of every screen.